I made a non wedding related purchase of a Bikini from La Senza, but seeing as I know many people purchase wedding lingerie and honeymoon stuff from them I will advise you not to use them.

I ordered a Bikini from them, and as I am one of those people that is a different Bra size depending on where I buy from I ordered the smaller of my two sizes. It came through and it needed to be bigger. I held onto the bikini briefs and sent back the top. This cost a fair bit as I had to pay for postage and wanted to send registered asking for an exchange. WEEKS later I get a refund not an exchange. I phoned them and explained, they put the order through and were going to charge around £3 delivery. I explained that I had paid £3 for original delivery, over £3 to send back and now another £3 delivery, this is almost more than the top itself was costing. As a good will gesture the lady I spoke to agreed to send without delivery charge.

Sorted I thought. A few hours later (and probably after it had been decided by a superior that the delivery charge should be applicable, I receive an email saying my card was declined so the order was cancelled. Now I KNOW there was money in my account and I KNOW payment was approved because it went through while I was on the phone. Furthermore, why cancel the order, why not just ask me to contact them?

I was working away for a week after that, so I never had the opportunity to sort it out, but on my return I try to reorder and they are now out of stock of the bikini top in my size. I contacted them via email to ask if it is temporary or permanent... No answer. I contact them again a few days later... No answer. I got so fed up that I posted the bikini briefs back to them (another £3) and asked for a refund and an explination of why their customer service is so poor. I got the refund, but I am still waiting for an explination.

So it has cost me the price of the bikini just to send it back, doesn't matter that they refunded the actual garments I have still paid for it even though it is just in postage. I would recommend you avoid this company like the plague.

Rant over

I've had problems using them myself in the past. I wouldn't bother with them again.

I would be very annoyed that nobody addressed it. Have you thought about writing again?

What's the point? They have never replied to me once regarding my issue. Brick wall right from the start.